Silver Thatch Guest Services

Deposit & Cancellation Policy
Deposit & Cancellation Policy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unlock Your Benefits with Silver Thatch Guest Services

If you thought our expertise stopped at offering an incredible selection of top-notch vacation rentals, think again!

Silver Thatch Guest Services is an exclusive benefit for our villa guests intended to make their stay even better. Our guest services program provides access to a multitude of deals and complimentary services for a seamless vacation experience like no other!

Let us help coordinate the finer details of your trip. From help arranging airport transportation, grocery delivery, private charters, and more, our on-island hospitality team connects you with the best local vendors around. Also included is access to our on-site facilities including a business center, yoga studio, and gym, along with an array of complimentary check-out items all aimed at bringing the comforts of home within reach.

All of our properties come pre-stocked with a variety of conveniences like hotel-quality linens, beach and bath towels, plus a starter supply of luxurious bath and body products including soaps, shampoo, conditioner, body wash, and lotion.

Scroll below to discover the additional amenities awaiting you from Silver Thatch Guest Services!

 

 

 

 

 

 

 

 

Silver Thatch Complimentary Amenities

 

 

 

 

 

 

 

 

Guest Discounts

 

 

Guest Benefit Card

 

 

 

 

 

Your Silver Thatch Guest Benefit Card is issued upon arrival and gives you exclusive discounts with our preferred vendors.

 

 

 

 

Complimentary Snorkel Gear

 

 

 

 

 

All members of your group receive free ScubaPro™ snorkel gear for use during your stay. A signed waiver is all that’s required.

 

 

 

 

Fitness & Yoga Center

 

 

 

 

 

Our newly-built Welcome Center features a 1,300 sq. ft. fitness and yoga studio open daily exclusively for our villa guests and owners.

 

 

 

 

Business Center

 

 

 

 

 

Our business center is equipped with everything you need to print or scan documents, conduct a video conference, or simply reply to some emails.

 

 

 

 

Complimentary Convenience Items

 

 

 

 

 

We provide complimentary Pack-‘n-Plays, baby gates, booster seats, and high-chairs for our tiniest guests. We also offer convenience items such as Apple TVs, Bluetooth speakers, Keurig coffee makers, and more!

 

 

Jacques Scott Wines & Spirits Grand Cayman

 

 

Jacques Scott Wine & Spirits

 

 

 

Guests can order wine, beer, and spirits online thru Jacques Scott. Have your order delivered to your villa or held for safekeeping free of charge by our staff at Silver Thatch. You can collect your order upon check-in.

Silver Thatch Premium Amenities

 

We have additional amenities and excursions to offer to our guests, priced separately.

Silver Thatch Worldcat Boat

Discounted Private Charters

 

Cruise along the seas in our luxury 32′ WorldCat. Our villa guests enjoy an exclusive 10% advance booking discount. Contact our team to reserve your private charter.

Dive Charter Grand Cayman

Scuba Dive Discount

 

Silver Thatch Watersports offers dive charters for guests looking to explore the deep blue seas. Our villa guests receive 10% off dive charters. See your dive options here.

Airport VIP Meet and Greet

Airport VIP Meet & Greet

 

Bypass the lines at immigration and customs for less than US$40 per person. Click here for more information and to get started on your application.

Grocery Delivery

Grocery Delivery

 

You can have your villa pre-stocked with groceries and beverages before you arrive! Click here for pricing from our trusted vendors, Hurley’s and Kirk Market.

In-Villa Chefs Grand Cayman

In-Villa Dining Options

 

Silver Thatch maintains strong relationships with executive chefs and local cooks. We can help coordinate a memorable in-villa dining experience that will dazzle your taste buds.

At Villa Massage

In-Villa Massage

 

Indulge yourself with a blissful in-villa spa experience from our friends at Perfectly Pampered. Book a massage on the beach and receive a 10% discount with your Silver Thatch Guest Card.

Silver Thatch Kayaks

 

 

Silver Thatch Water Toys

 

Add a little extra to your vacation and explore Cayman above the waves!

 

We have invested in high-quality kayaks, stand-up paddleboards, and Seaview snorkel boards for our villa guests to rent at deeply discounted rates.

 

Equipment rentals delivered in advance to your villa free of charge!

 

We have the lowest rates on-island! The longer you rent, the more you save.

 

Please note, some villas may lack safe water entry for either kayaks or paddleboards.
Please inquire before booking using the email below.


 

 

Silver Thatch Private Group Transportation

 

We are now offering our guests private-hire group transportation to and from restaurants, water sports, and other excursions. This exclusive guest service will help you enjoy your vacation to the fullest without worry.

 

Our vehicle is a 2018 Toyota HiAce Van with A/C and room for 14 passengers. Transportation services are exclusive to our Silver Thatch guests and owners. Advance booking required.

 

Dinner Shuttle (Eastern Districts Only)

 

US $75 for each leg of your dinner reservation within the Eastern districts.
Just text our driver 10-20 minutes prior to your departure from the restaurant.
Driver gratuity appreciated.

 

Custom Charter – Island Wide (No Airport Pickups)

 

US $100 for the first hour. US $70 for each additional hour, billed in 30-minute increments. Driver gratuity is appreciated.
One-hour minimum – 8 AM to 5 PM
Two-hour minimum – 5 PM to 11 PM.

 

Our On-Island Staff

 

While vacationing in a foreign country every guest wants the best recommendations from trusted local experts. Our guest services team at Silver Thatch are your local experts to the best Grand Cayman has to offer. For dinner reservations, the best snorkeling or fishing charters, and everything in between, let our on-island experts help.

 

OPERATING HOURS

 

 

SUNDAY – FRIDAY     9:30 AM – 5:00 PM
SATURDAY 9:30 AM – 6:00 PM

Leah Hulse

 

Guest Services Specialist

guest services staff

Tonya Myles

 

Guest Services Manager

on-island hospitality

Jay Telfer

 

Guest Services & Delivery

 

 

 

 

Contact Our Guest Services Team

 

 

 

 

 

 

 

 

 

 

Grand Cayman:  1-345-949-5821

 

USA Direct: 1-804-250-6754

 

or email us at guestservices@silverthatchcayman.com