Silver Thatch Guest Services

Deposit & Cancellation Policy

Silver Thatch Guest Services

Silver Thatch Guest Services provides significant value to our villa guests. Our investment in a first-class welcome center, local staff, and deep supply of guest-requested items aims to narrow the experience gap between staying at a crowded hotel resort versus vacationing in a private villa. By providing a range of complimentary services, on-site amenities, a private fitness center, and access to a trusted network of preferred vendors, our guests will find the comforts of home easily within reach.

All of our villa home rentals on island include hotel-grade linens, beach & bath towels, shampoos, conditioners, soaps, and hair dryers. Listed below are the many more amenities available to our guests through our Silver Thatch Guest Services.

Silver Thatch Complimentary Amenities

Guest Discounts

Guest Benefit Card

Your Silver Thatch Guest Benefit Card is included in your check-in folder upon arrival. Your card gives you exclusive discounts from our preferred vendors and provides secure access to our fitness center from 6:00 AM to 9:00 PM daily.

Complimentary Snorkel Gear

We have plenty of ScubaPro™ snorkel gear for all members of your group. A signed waiver is all that’s required.

Fitness & Yoga Center

Our newly-built Welcome Center features a 1,300 sq. ft. fitness studio. Open daily for the exclusive use of our villa guests and owners from 6:00 a.m. to 9:00 p.m.

Business Center

Our business center is equipped with everything you need to print, scan documents, or conduct a video conference.

Complimentary Convenience Items

We provide complimentary Pack-‘n-Plays, baby gates, booster seats, crib sheets, and high-chairs for our tiniest guests. We also offer a menu of convenience items, including beverage coolers, shower chairs, Keurig coffee makers, and much more!

Jacques Scott Wines & Spirits Grand Cayman

Jacques Scott Wine & Spirits

We’ll hold your wine order for free! Our guests can order online at Jacques Scott and your order may be delivered to your villa or held by our guest services staff at Silver Thatch for safekeeping.  You may collect the order upon check-in.

Silver Thatch Premium Amenities

We have additional amenities and excursions to offer to our guests, priced separately.

Silver Thatch Worldcat Boat

Discounted Private Charter Experience

Cruise along the seas in our luxury 32′ WorldCat. Our villa guests enjoy an exclusive 10% advance booking discount. Contact our team to reserve your private charter.

Dive Charter Grand Cayman

Scuba Dive Discount

Silver Thatch Watersports offers dive charters for guests looking to explore the depths of the Caribbean. Our villa guests receive 10% off their dive charter. See your dive options here.

Airport VIP Meet and Greet

Airport VIP Meet & Greet

Bypass the lines at immigration and customs for less than US$40 per person. Click here for more information and to get started on your application.

Grocery Delivery

Grocery Delivery

You can have your villa pre-stocked with groceries and beverages before you arrive! Click here for pricing from our trusted vendors, Hurley’s and Kirk Market.

In-Villa Chefs Grand Cayman

In-Villa Dining Options

Silver Thatch maintains strong relationships with 4-5 executive chefs and 3-4 local cooks. Let us help you coordinate a memorable in-villa dining experience.

At Villa Massage

In-Villa Massage

Pamper yourself with a spa treatment or massage without leaving your villa. Our hospitality team can help coordinate a relaxing experience with Perfectly Pampered. Our villa guests receive 10% off with your Guest Benefit Card.

Silver Thatch Kayaks

Silver Thatch Water Toys

Add a little extra to your vacation and explore Cayman above the waves!

We have invested in high-quality kayaks, stand-up paddleboards, and seaview snorkel boards for our villa guests to rent at deeply discounted rates.

Equipment rentals delivered in advance to your villa free of charge.

We have the lowest rates on-island! The longer you rent, the more you save.

Please note, some villas may lack safe water entry for kayaks or paddleboards. Please inquire using the email below to inquire.

Silver Thatch Private Group Transportation

We are now offering our guests private-hire group transport to and from restaurants, water sports, and other excursions. This exclusive guest service will help you enjoy your vacation to the fullest without worry.

Our vehicle is a 2018 Toyota HiAce Van with A/C and room for 14 passengers. Transportation services are exclusive to our Silver Thatch guests and owners. Advance booking required.

Dinner Shuttle (Eastern Districts Only)

US $75 for each leg of your dinner reservation within the eastern districts. Just text our driver 10-20 minutes prior to your departure from the restaurant. Driver gratuity is appreciated.

Custom Charter – Island Wide (No Airport Pickups)

US $100 for the first hour. US $70 for each additional hour, billed in 30 minute increments. Driver gratuity is appreciated. One-hour minimum – 8AM to 5PM ; Two-hour minimum – 5PM to 11PM.

Our On-Island Staff

While vacationing in a foreign country every guest wants the best recommendations from trusted local experts. Our guest services team at Silver Thatch are your local experts to the best Grand Cayman has to offer. For dinner reservations, the best snorkeling or fishing charters, and everything in between, let our on-island experts help.

SUNDAY – FRIDAY     9:30 AM – 5:00 PM
SATURDAY 9:30 AM – 6:00 PM
Grand Cayman Villas Staff

Leah Hulse

Guest Services Specialist

Grand Cayman Villas Staff

Emily Evans

Guest Services Manager

Grand Cayman Villas Staff

Jay Telfer

Guest Services & Delivery

Contact Our Guest Services Team

Grand Cayman:  1-345-949-5821

USA Direct: 1-804-250-6754

or email us at