I. CANCELLATION POLICIES
1). Once the guest’s signed rental contract is confirmed with a deposit, should the guest cancel in writing prior to 60 days of arrival, half of the initial deposit (usually 25% of rent) will be refunded to the card on file, less a 3.50% processing/admin fee of the deposit. Should the villa owner be able to replace the reservation in whole or in part, the (prorated) un-refunded balance of the initial deposit will be returned less any re-booking costs incurred. Should the owner not be able to replace the reservation, the balance of the initial deposit is forfeited.
PANDEMIC/EPIDEMIC EXCEPTION: Should, at 60 days prior to arrival, a declared Pandemic or Epidemic threaten to prevent reasonable air transport options to the Cayman Islands, the guest may cancel and the entire initial deposit will be refunded, less a processing/admin fee of 3.50%.
2). Once full payment has been made (or the 60-day mark has passed and the guest has not paid the balance), should the guest cancel in writing, GCVC will refund any occupancy taxes, cleaning fees, cancelable services, and refundable damage deposits to the card on file. The dates will be opened on the calendar for rebooking. Should the reservation be replaced in whole or part, the guest will receive up to 100% of monies paid less a 3.50% admin/processing fee or rebooking charges incurred. Should GCVC not be able to replace the reservation, the rent and service fee will be forfeited; however, the guest will receive a credit for 50% of rent to be used for a similar stay at the same property, taken within 13 months of the original date of arrival.
PANDEMIC/EPIDEMIC EXCEPTION: Should a declared Pandemic or Epidemic prevent reasonable air transport options after full payment, the guest may cancel up until the day of arrival and all payments will be refunded, less a 3.50% processing/admin fee on all monies processed.
HURRICANE WARNING EXCEPTION: Should a hurricane warning (not a hurricane watch) affect Grand Cayman’s ability to welcome guests; the guest will have the option of rescheduling the trip with generous owner flexibility or a full 100% refund of all monies paid with no deduction.
We strongly advise the purchase of CSA trip interruption insurance to indemnify the risk of cancellation, weather delay, airline interruption, medical reason for non-travel, etc.
II. ENTRY & IMMIGRATION REQUIREMENTS
The Cayman Islands is a foreign country and has both entry and immigration requirements in order to enter. Entry into the Cayman Islands requires each person to present a valid passport. Citizens from some countries may require a visa. The Cayman Islands also may require tourists to submit to viral testing (either pre or post-arrival) or require proof of vaccination. Please check official government channels for current entry requirements (www.exploregov.ky) and for any visa requirements (www.immigration.gov.ky).