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Grand Cayman Villas
Deposit & Cancellation Policy
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Deposit & Cancellation Policy

Excerpted language from our standard villa contract for our 70+ managed vacation homes.



With your signature and deposit, your reservation is confirmed.  We have the number of adults and number of children staying overnight at this property.  Infants in cribs do not count towards occupancy.  All villas are licensed and inspected and exceeding the legal occupancy risks eviction with no refund.

All villas require the signing guest be at least 25 years old.

Check-in is 3:00 p.m. and Check-out is 10:00 a.m. unless otherwise agreed.

I.  We charge 50% of the rental rate upon receipt of a signed rental agreement.  The remaining balance including all taxes, fees, and refundable deposits is charged to the credit card on file 60 days prior to arrival.

I.  Once “booked” (paid 50% of rent), should guest cancel (by written email or fax) prior to paying the full rental amount (or prior to 60 days from occupancy), 25% of the rent will be returned by US$ draft or credit card as soon as possible.  Should GCV be able to replace the reservation (or any portion), the prorated balance of the initial deposit will be returned less any re-booking costs and/or credit card fees incurred.  Should GCV not be able to replace the reservation, the remaining 25% of rent is forfeited.

II.  Once full payment has been made (or the 60 day mark has passed and the guest has not paid the balance), should guest cancel prior to arrival, every effort will be made to replace the reservation.  Occupancy taxes and refundable damage deposits will be refunded in full immediately.  Should the reservation be replaced (or any portion), the guest will receive a prorated balance of RENT paid less rebooking charges/credit card fees incurred. 

III.  Should GCV not be able to replace the reservation, rent & service fee will be forfeited, however, guest will receive a credit for 50% of rent to be used as credit for a subsequent stay at the same property to be taken within 13 months of the date of cancellation.  We strongly advise the purchase of CSA trip interruption insurance to indemnify the risk of cancellation, weather delays, airline interruption, medical reason for non-travel, etc.  If a cancelling guest successfully claims CSA for trip insurance, the above credit is extinguished (as guest has been made whole.) To be clear: once the 60 day mark has been reached, the only funds returned will be any taxes & damage deposits paid unless the reservation is replaced in full.

I.  These are expensive vacations when you include airfare, and we ask that you please take the time to read all the benefits that come with CSA trip interruption insurance.  Medicare stops at the border, so do many health plans.  This is not just “trip insurance,” as there are many benefits.  CSA also offers you a “10-day free look” period once you have paid (you can cancel in writing up to 10 days later).

I.  Any weddings or events involving invited guests (not on the contract) must be approved in writing.

II.  Exceeding the overnight occupancy limit risks eviction with no refund.  Each villa has a Government-licensed maximum occupancy.

III.  No pets are allowed in any of the properties without written permission.

IV.  Please do not smoke inside the property.  The terraces and patios are used by our guests who smoke.  Please do not allow your guests who smoke to litter the beach or landscaping with cigarette butts. Evidence of smoking inside will result in a $500 smoke remediation charge.

V.  Swimming pools are patently dangerous.  Grand Cayman does not require fences or barriers around swimming pools. Please supervise your non-swimming guests and children.  Neither property owner, manager nor GCV will be responsible for any accident or injury sustained by you or your guests while occupying the property.

VI.  If the property offers optional pool heat and for some reason the heater fails to work, the limitation of damages will be the higher of $250/week or paid cost to have the pool heated.  Heat pumps (basically air-conditioner compressors) can be finicky, and parts scarce, on a Caribbean island.  Manager will make efforts to repair of course.

VII.  No fishing equipment or scuba tanks inside the house please.  Most villas have tile floors which can crack easily.

VIII.  Please conserve fresh water.  All fresh water on the island is supplied by reverse-osmosis desalinization.  Be mindful of laundry, shower and flushing uses.  Additionally,  please put nothing inorganic in the toilet other than toilet-tissue paper, as each home uses a septic tank (no wipes, pads, cosmetics or feminine products.)

IX.  This island (like all islands) has ants/bugs looking for food, especially sugar/sweets.  The homes all spray periodically, and try to keep “Raid” or baits under the sink, prevention is a better solution.

X.  PLEASE DO NOT rearrange the furniture or beds.  PLEASE LEAVE THE FURNITURE IN ITS PLACE.  The maids cannot reassemble/replace the furniture after you have left.  We will have to hire movers at your  expense.

XI.  Villas in Cayman are typically “self-catering.”  Unless specifically advertised, all villas are cleaned before and after your stay.  No maid service is included, but is available by arranging with the on-island manager.

I.  Beginning in 2018, in lieu of holding a larger security/damage deposit, our owners have opted to offer an Accidental Damage Protection Plan (ADP) that covers the guest for a minimum of $1,000 of accidental, non-negligent damage to the house and contents.  The cost of this protection is included within the 10% Silver Thatch service fee for each property.  ADP coverage offers you both indemnification and the peace of mind to know you won’t be charged after the stay for any interior minor accidental damage.  Normal “wear and tear” and small consumable items are understood to be the responsibility of the owner.  Guest should report any damage, to both the manager AND Grand Cayman Villas, discovered upon taking occupancy so that it may be repaired ASAP.  Please click here to learn more about ADP limits and coverage.

Please put out bagged and tied garbage bags (in the cans on the road) every night.  When the garbage truck comes  is often a moving target, and you DO NOT want to have any dogs, cats, rodents or otherwise cause a problem with the trash.  The island has a limited # of garbage trucks and they often come by very early in the morning. 

I.  Please make sure all windows and doors are closed securely if you use the air-conditioning.  The island is humid and ( if doors or windows are open) the coils can “ice-over” preventing the system from cooling properly.  An A/C technician visit is CI$250 minimum and is at least 2 hours away.  Electricity is 4X the US national average, so please be vigilant.  Many of the homes also require a supplemental (refundable) excess cleaning and damage deposit to protect artwork OR for guests who leave the villa a mess (sink full of dirty dishes, sand on the floor, furniture moved all over the house, etc.)

I.  If you need anything, call (use phone please) your property manager FIRST (name, email and phone number on page 1 of your contract).  He/She is on-island and is most likely the right person to make things happen.  If you are not able to reach him/her OR not happy with the progress, please call and email (866-358-8455 X#2; jim@grandcaymanvillas.net) to let us know what the issues are and what has been done or not done to remedy the situation.  Sometimes, guests will wait until very late in their stay (or afterwards) and then unload a “list” of items that made them unhappy.  We want to get things sorted out earlier than that–we can’t fix what we don’t know about!

I.  Guest covenants to use the property for private purpose and cannot sublet or convey use to another party.  Guest also will not hold a wedding, reception, party or other event with invited guests without prior approval.


Grand Cayman Villas & Condos, LLC – USA (GCV) operates strictly as marketing and booking agency for rental villas located in the Cayman Islands.  GCV neither owns nor manages individual properties.  It is exclusively a booking agency with no liability for any physical or financial injury sustained by guests during their stay.  In the (very unlikely) event that a contracted villa is either unavailable or uninhabitable for a guest’s stay (for whatever reason), GCV will make extraordinary efforts to obtain similar (or better) accommodations for the guests (subject to their approval).  GCV maintains strong relationships with other on-island managers, homeowners, other villa-rental agents and the Cayman Islands Tourism Department.  However, should acceptable accommodations not be found, the limit of financial liability for GCV will be a prompt, full refund of all monies paid OR an alternate stay at the subject property (at the choice of the guest).  Evacuation or partial-stays due to hurricanes or will result in refunds of up to the total amount of the rental charge, prorated by number of nights stayed. Hurricane-related cancellation benefits are limited to hurricane “warnings” (not “watches”) affecting the Cayman Islands.