Our Deposit and Cancellation Policies
~Excerpted language from our standard Villa Confirmation for OUR 60+ managed Homes.
|With your signature and deposit, your reservation is confirmed. We have the # of adults and # of children above staying overnight at this property. Infants in cribs do not count. All villas are licensed and inspected and exceeding the legal occupancy risks eviction with no refund.
All the villas require the signing guest be at least 25 years old.
CHECK-IN time is 3PM & CHECK-OUT time is 10 AM unless otherwise agreed
TRIP INTERRUPTION INSURANCE:
These are expensive vacations when you include airfare, and we ask that you please take the time to click/read the link on CSA trip interruption/medical/dental insurance. Medicare stops at the border, so do many health plans. This is not just “trip insurance;” there are many benefits. CSA also offers you a “10-day free look” once you have paid (you can cancel in writing up to 10 days later).
RENTAL POLICIES, LIABILITY WAIVER AND SAFETY WARNINGS:
DAMAGE DEPOSIT INSURANCE:
All of our villas require between a $1,000 and $3,000 refundable (security) damage deposit (held in liquid funds). ALL OF THEM require you to be responsible for ANY damage that occurs. GCV includes in your invoice a $49 ADP (accidental damage protection) fee to cover any unintentional or accidental damage by you or your guests for up to $2,000. It offers you both indemnification and the peace of mind to know you won’t be charged after the stay for any accidental damage. Normal “wear and tear” and small consumable items are understood to be the responsibility of the owner. Guest should report any damage (to manager AND Grand Cayman Villas) discovered upon taking occupancy so that it may be repaired ASAP. Please CLICK HERE to read the coverage for ADP.
Please put out bagged and tied garbage bags (in the cans on the road) every night. When the garbage truck comes is often a moving target; and you DO NOT want to have any dogs, cats, rodents or otherwise cause a problem with the trash.
Please make sure all windows and doors are closed securely if you use the air-conditioning. The island is humid and the coils can “ice-over” preventing the system from cooling properly. An A/C technician visit is CI$250 minimum and is at least 2 hours away. Electricity is 4X the US national $ average; so please be vigilant. Many of the homes require a supplemental (refundable) $250 excess cleaning and specialty damage deposit to protect artwork and for guests who leave the villa a mess (sink full of dirty dishes, sand on the floor, furniture moved all over the house, etc.)
If you need anything; call your manager FIRST (name and number on page 1). He/She is on the island and is most likely the right person to make things happen. If you are not able to reach him/her OR not happy with the progress, please call and email us (866-358-8455; firstname.lastname@example.org) to let us know what the issues are and what has been done or not done to remedy the situation. Sometimes, guests will wait until very late in their stay (or afterwards) and then unload a “list” of items that made them unhappy. We want to get things sorted out earlier than that–we can’t fix what we don’t know about!
USE OF PREMISES
Guest covenants to use the property for private purpose and cannot sublet or convey use to another party. Guest also will not hold a wedding, reception, party or other event with invited guests without prior approval.
Grand Cayman Villas & Condos, LLC (GCV) operates strictly as marketing and booking agency for rental villas located in the Cayman Islands. GCV neither owns nor manages individual properties. It is exclusively a booking agency with no liability for any physical or financial injury sustained by guests during their stay. In the (very unlikely) event that a contracted villa is either unavailable or uninhabitable for a guest’s stay (for whatever reason); GCV will make extraordinary efforts to obtain similar (or better) accommodations for the guests (subject to their approval). GCV maintains strong relationships with other on-island managers, owners, other villa-rental agents and the Cayman islands Tourism Department. However, should acceptable accommodations not be found, the limit of financial liability for GCV will be a prompt, full refund of all monies paid OR an alternate stay at the subject property (at the choice of the guest). Evacuation due to hurricanes will result in prorated refunds up to the total amount of the rental charge, prorated by # of nights stayed.